Frequently Asked Questions
What makes Ray Vacuum Tubes different from other vacuum tube brands?
At Ray Tubes, we blend the warm, retro sound of vintage vacuum tubes with the reliability and excellence of modern production. Our vacuum tubes are hand-selected and rigorously tested, ensuring a high-quality, consistent sound that revives the classic audio experience for today’s listener.
Why should I choose new production vacuum tubes over New Old Stock (NOS) vacuum tubes?
Unlike NOS vacuum tubes, which can be scarce, overpriced, and vary in quality due to aging, our new production vacuum tubes offer a more reliable and consistent sound quality. They are meticulously hand-selected and tested, avoiding the common pitfalls of NOS vacuum tubes like aging and inconsistent performance.
What warranty does Ray Tubes offer on their vacuum tubes?
We stand behind our products with a one-year warranty against any manufacturing defects.
What makes the CORE Collection unique?
The CORE Collection represents our foundational range of vacuum tubes, offering a significant upgrade from standard factory vacuum tubes. Each vacuum tube in this collection surpasses our rigorous standards for quality and performance, making them the perfect choice for audiophiles looking to take their amps beyond the limits of factory vacuum tubes.
What is unique about the SELECT Collection?
The SELECT Collection is engineered for audiophiles seeking an immersive auditory experience, offering a significant leap in clarity, depth, and detail. Each vacuum tube is rigorously selected for its superior sound quality, ensuring a profound enhancement in your audio system's performance.
What is the RESERVE Collection?
Our RESERVE Collection features vacuum tubes created specifically for high-fidelity audiophile devices, focusing on critical sound characteristics like vocal realism, detailed treble, and extended bass. Each vacuum tube is designed and manufactured to provide a balanced sound signature that enhances the listening experience in high-fidelity systems.
How does Ray Tubes select their vacuum tubes?
Our selection process is led by expert audio engineers who handpick each vacuum tube based on rigorous criteria, including listening tests. This ensures that every vacuum tube we produce not only matches but significantly surpasses the vintage experience in reliability and performance.
Still in the dark after reading our FAQs? Reach out to our support team for assistance.
How can we help?
Our customer support is available Monday to Friday: 9am-5pm Pacific Time.